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Contact

Cancellation Policy

1. If a booking for individual travellers is cancelled:

  • 3 days before arrival - free of charge,
  • less than 48 hours - 50% of the cost of the 1st day of service,
  • less than 24 hours or no show - 100% of the cost of the 1st day of service.

2. If a booking for groups is cancelled:

  • No later than 35 days prior to arrival – free;
  • 31 - 21 days - 15 % of net value of the booking;
  • 20 - 15 days - 25 % of net value of the booking;
  • 14 - 5 days - 50 % of net value of the booking;
  • 4 - 0 days - 100 % of net value of the booking.                     

3. The cancellation terms are valid for office work days (excluding weekends and public holidays).

4. Reduction of the group no more than 10% is possible only up to 3 days before arrival without any charge. In case of cancellation of more than 10% of the group the fee will be as in p. 2.2. Enlarging of the group depends on possibilities of the hotels and would be under discussion in each case.

5. For some hotels the cancellation and reduction terms could be notified specifically.

6. Opera, theatre, concert and other tickets for cultural events once confirmed are non-refundable.

7. Refunding of airline tickets is according to IATA and individual airline regulations plus a 5 EURO per ticket service charge.

8. All cancellations have to be made in written form and require Amber Tours written cancellation confirmation.